Do more with less is the mantra in today’s business world. For a growing number of automotive repair shops, that notion is being realized through the use of mobile automotive software solutions.
Similar to how mobile devices are replacing the need for desktop computers, and in the decades before, how computers replaced typewriters, so too are evolutions underway in how mechanics communicate information.
The days of tediously writing out lengthy and descriptive repair orders, inspection reports and estimates – are coming to an end. A growing number of repair shops are automating their business operations. That advancement opens the door for the possibility of endless benefits.
Repair shops across the U.S. and beyond are saving time every day, on every customer service, without compromising the way vehicles are serviced and repaired.
How do they do it?
Instead of spending several minutes per customer jotting down vehicle identification numbers, license plates and more, technicians equipped with a mobile or tablet device can, within seconds, scan VINs, decode license plates and snap photos as part of digital multi-point inspections, estimates, repair orders and more.
This process speeds up the multi-point/repair order process, allowing for more time to service additional vehicles.
Once mechanics have a diagnosis in hand, or have completed a pre-authorized repair order, notifying a customer is as easy as sending a text or email. Our research has shown a marked decrease in customer response times as compared to reaching out the traditional way, by phone. Customers respond twice as fast when sent a text or email with photos-37 minutes on average as compared to the national average of 1 hour and 17 minutes. Quicker customer responses mean more efficiency and less vehicles being removed from a lift, while waiting to hearing from customers, only to be put back on after approval.
Plus, according to a survey conducted by the Pew Research Center’s Internet & American Life Project, nearly one-third of people polled said they preferred receiving text messages to phone calls, while 14 percent said the contact method of choice was dependent upon the situation. For many busy with work and family commitments, a text message is the simplest and quickest mode of communication.
In addition to saving precious time, mobile automotive software solutions ensure that VIN letters or numbers will not be missed or transposed from technicians hurriedly, or sloppily writing out work orders.
Mobile software populates forms with customer and vehicle information seamlessly, reducing the likelihood of incorrect data input and eliminating the need for forms to be filled out more than once.
By ensuring that correct information is entered the first time, shop advisers no longer need to have technicians rewrite repair orders, or clarify information.
As well as cutting down on the time it takes to rewrite hard-to-read information, or correct mistakes on inspections and repair orders, wireless mobile technology further reduces time and effort by integrating into the shop management system.